Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Currently plant deliveries are scheduled on set days of the week based on which county you live in. The delivery days are as follows:
Hartford County – Monday through Saturday
Litchfield County – Tuesdays, Fridays, & Saturdays
Middlesex County – Thursdays & Saturdays
You can create an account to keep track of your shipments by clicking here and filling out the prompts.
Please contact the store directly via our contact form below – Or contact the store by calling our direct number 860-236-5487 and asking for our delivery department. Please note that any changes in shipping details following order placement may result in delayed shipping.
Your order can be tracked in your account page here.
If you are concerned about a delivery date, or need to extend a delivery another week due to certain circumstances, please contact our shipping department by calling 860-236-5487.
No, we do not keep your credit card information on file.
Yes – per the Department of Agriculture for the state of Connecticut, Taxable goods commonly sold by farmers include PLANTS, SEEDS, HAY, FEED, MULCH, FERTILIZER (including manure), LIVESTOCK, POULTRY, RABBITS, CHRISTMAS TREES (living or cut), WREATHS, DECORATED OR CARVED PUMPKINS, and FLOWERS.
Unfortunately at this time, we are only shipping to Connecticut, and are only shipping to the following counties in Connecticut – Hartford, Litchfield, Middlesex & Tolland.
Please refer to our Subscriptions page here for full details on how your subscriptions work, and what subscriptions we offer.
If you need to swap an item
Returns and Exchanges
Live Material must be returned within 7 business days and be in original condition. Delivery charges are not refundable. All non-live material can be returned within 30 days provided it is in original condition. Sale items are excluded. All returns must be at one of our retail locations. If pick-up of return items is needed, Moscarillo’s reserves the right to charge an additional delivery fee.
Refunds will be made based on original purchase. Credit/Debit cards will be returned to the same account. Gift cards will be re-issued.
You may contact our customer service via the form below. A member of our team will be in touch with you within 24-48 hours.
No worries! We can adjust your shipping address – Please contact customer service department via the form below or call our store directly at 860-236-5487 and ask to speak to our shipping department. Please make sure to call as soon as you can after order has been placed so that there is no delay in shipment of your order.
Yes – You can cancel your order by contacting our customer service department via the form below, or calling our store directly at 860-236-5487.
At this time we are not allowing pre-ordering on sold out items, but we are looking into this! Make sure you are signed up for our newsletter so we can let you know what awesome new products we have in stock.